Thrivo Space / Legal
Vendor terms
The rules for opening a store, selling responsibly, and receiving payments through Thrivo Space.
Last updated 12 October 2026
Your store and listings
You must provide accurate business details and keep your store, prices, availability, fulfilment information, and policies current.
List only goods and services that you may lawfully sell. Do not use Thrivo Space for counterfeit goods, unlawful services, deceptive offers, or content that infringes another person's rights.
Orders and customers
You are responsible for accepting, preparing, fulfilling, cancelling, and refunding your orders according to the promise shown to the customer.
Keep customer information confidential. Use it only to fulfil the order, provide support, and meet legal obligations.
Payments and payouts
Thrivo Space records payments and, where the customer pays online, sends the vendor share through the configured payment provider and payout schedule.
Refunds, disputes, chargebacks, reserves, fees, and payout holds may reduce or delay the amount available to you. You remain responsible for taxes, licences, and information required for payment verification.
Suspension and ending an account
We may pause a store, listing, payout, or account when we need to protect customers, investigate a risk, comply with law, or enforce these terms. We will provide notice where it is safe and practical to do so.
You may stop using Thrivo Space at any time, but open orders, refunds, disputes, records, and amounts owed still need to be resolved.