Store policies

Before you order

Review the store's item details, price, availability, delivery or pickup method, and any store-specific policy before paying. A store may set stricter terms for a particular item or booking, and those terms appear with the offer.

Delivery, pickup, and bookings

The vendor is responsible for the delivery, pickup, or appointment promise shown at checkout. Contact the vendor first when you need to change an address, appointment, or collection time.

Booking cancellations, deposits, no-shows, and rescheduling follow the policy displayed on the service page and checkout.

Returns, refunds, and disputes

Ask the vendor for a return or refund using the contact details on the store or receipt. If the vendor cannot resolve an online-payment issue, use the private order link to open support or a dispute when that option is available.

Thrivo Space may pause a payout while it reviews a dispute or payment reversal. The payment method and provider rules determine how long a confirmed refund takes to appear.